Enablement Manager (B2B SAAS)

This role is for one of the Weekday's clients

Work Location: Hyderabad 

Work Mode: 5 days Work from office 

Timings: 2 PM – 11 PM (IST) 

Employment type: Permanent 

Notice Period: Immediate 

Experience: 4+ Years (Relevant) 

We are seeking an experienced Enablement Manager to own and drive the end-to-end enablement strategy across customers, implementation partners, and internal teams. This role is responsible for building scalable enablement programs, managing a self-serve enablement portal, and designing structured learning journeys that ensure confident product adoption and long-term success.

The ideal candidate brings a strong background in instructional design, customer education, and SaaS enablement, with the ability to translate complex product workflows into clear, practical learning experiences.

Key Responsibilities

Enablement Strategy & Programs

• Design, own, and scale enablement programs for customers, partners, and internal stakeholders.
• Define role-based learning paths, certifications, and progression milestones.
• Plan and execute enablement rollouts, including timelines, communications, live sessions, and feedback loops.

Self-Serve Enablement Portal

• Own the enablement portal end-to-end, ensuring a seamless self-service learning experience.
• Create, curate, and maintain high-quality enablement content, including:
• Product walkthroughs, playbooks, and checklists
• Short videos, how-to guides, and micro-learning modules
• Templates, best-practice blueprints, and reference guides
• Long-form and short-form documentation
• Ensure content is structured, searchable, version-controlled, and always up to date.

Instructional Design & Content Development

• Apply adult learning and instructional design principles to build engaging, outcome-driven learning experiences.
• Convert complex product features and workflows into scenario-based, easy-to-understand training.
• Standardize formats, templates, and quality benchmarks across all enablement assets.

Adoption, Analytics & Impact

• Define and track enablement KPIs such as time-to-first-value, feature adoption, training completion, portal usage, and support ticket deflection.
• Use product usage data and customer insights to identify gaps and continuously improve programs.
• Report enablement impact, insights, and recommendations to Customer Success, Product, and Leadership teams.

Cross-Functional Collaboration

• Partner closely with Customer Success, Product, Delivery, and Marketing teams to align enablement across the customer lifecycle.
• Support go-to-market initiatives and major product launches with aligned training and documentation.

Requirements

• 4–8 years of experience in Customer Enablement, Customer Education, Learning & Development, or Product Training within a B2B SaaS environment.
• Strong foundation in instructional design and adult learning principles.
• Hands-on experience designing role-based learning journeys and certification programs.
• Proven experience managing enablement portals, academies, LMS platforms, and content libraries.
• Ability to simplify complex technical workflows into clear, actionable learning content.
• Comfortable using product usage data and analytics to drive enablement decisions.
• Strong technical writing skills.

Nice to Have

• Experience with Digital Adoption Platforms or enterprise applications (e.g., Workday, Oracle, Salesforce, SAP, Microsoft Dynamics).
• Experience launching enablement programs for major product releases or new platform versions.

Skills

LMS · Adult Learning Principles · Instructional Design · Technical Writing · Customer Product Training · Product Training · Role-Based Learning Journeys & Certifications