Endpoint Support Engineer

End-user support

First point of contact for all IT issues — Jira, chat, email. Triage, resolve within SLA, escalate only when warranted. Windows and macOS. You document what you do.

Device lifecycle

Procurement to decommission. Laptop refresh across PC and Mac. Accurate inventory. Global hardware coordination with suppliers and Finance when needed.

HR-integrated IT workflows

Accounts, devices, and access ready before day one. Access revoked on the last day of employment — not the week after. Mid-cycle moves and reallocations too.

Networking — Bangalore office

Day-to-day wireless ops, vendor coordination, and escalation when it warrants it. Support for planned infrastructure upgrades: firewall, UPS, and access points.

Endpoint security operations

Integrate Defender policies, app controls, and compliance baselines into MDM — and make sure they hold. Triage alerts across anti-malware, EDR, and app whitelisting tools. Decide what gets escalated versus resolved at your level.

SOC handoff

Bridge between endpoint tooling and the SOC — investigation handoffs, analyst reviews, and keeping the feedback loop tight so detections don't fall between teams.

Scripting, tooling, and documentation

Maintain scripts for endpoint discovery, deployment, and reporting. Own the runbooks and standards. If a process only lives in someone's head, that's your gap to close.

Threat awareness

Build working expertise in anti-malware operation and indicators of compromise. Not a threat hunter — but sharp enough to catch what others miss.

Key Responsibilities:

2 to 4 years in desktop support, IT helpdesk, or endpoint engineering

• Solid troubleshooting across Windows 11 and macOS

• Hands-on MDM experience — Hexnode, Intune, Jamf, or equivalent

• Working knowledge of Entra ID and user account management

• Jira Service Management or a comparable ticketing system

• Networking fundamentals: WiFi, TCP/IP, VPN, DHCP/DNS

• Strong Communications.