Engagement Manager

Scope: The project & program responsibilities are focused on internal information system-specific project tasks or non-technical project completion using an internal customer perspective, both typically from initiation through delivery. Organize daily activities based on organizational goals. Develop and implement new programs that support objectives. Monitor projects and oversee project managers. Evaluate program strengths and weaknesses. Develop program budgets and plans. Meet with stakeholders to discuss program status and goals. Improve strategies with the marketing team. Wallet integration Partner with engineering to validate test cases, certify integrations, and build scalable orchestration for cross-wallet experiences Support compliance and localization for each corridor, ensuring integrations meet country-specific regulations, AML/KYC requirements, and user experience standards Liaise with business development teams to define wallet integration success criteria and GTM timelines Build a scalable engagement framework to support ongoing integration, optimization, and lifecycle management 5+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience. 8+ years in engagement management, technical account management, or product/implementation roles within payments or fintech Proven success managing complex partner integrations across technical and regulatory environments Familiarity with LLMs, agentic product architectures, or AI-assisted integrations is a plus Experience working with APIs, payment protocols, tokenization, and reconciliation systems Bachelor's degree in Computer Science, Engineering, or a related field preferred Excellent communication, cross-cultural collaboration, and project management skills