Engineer Engineering & Solution

Engineer • Engineering & Solution, Chennai

As a Jr. Technical Delivery Specialist, you will be responsible for the discovery, maintenance, governance, and compliance of all IT infrastructure assets in the CMDB. You will be responsible for the accuracy, completeness, and compliance of all infrastructure CI’s associated to the CMDB. You will work closely with infrastructure and application teams to reduce orphan asset counts, stale records, and duplicate CI’s in the CMDB. You will partner with the ServiceNow development teams to identify and action on various compliance and standardization initiatives as we look to improve and mature our CMDB.  

Responsibilities 

• Monitor and maintain the integrity of the infrastructure associated data within the CMDB 
• Monitor the discovery process to ensure all the infrastructure assets are captured in the CMDB 
• Maintain the governance policies for all the infrastructure attributes in the CMDB.  
• Establish and maintain accurate mapping of applications and supporting infrastructure components.  
• Review the integrity and accuracy of the CI data with the application and infrastructure owners and ensure it is up to date.  
• Team up with the SNOW team and infrastructure owners to identify improvements with end user processes that rely on the CMDB.  

• 2+ years overall experience in an IT service management role.  
• Hands on experience as a SNOW ITOM admin is a plus.  
• Moderate experience with Power BI (Reporting tool)  
• Good communication skills, able to confidently interact with both technical and non-technical teams.  

Added value certifications 

• ServiceNow Fundamentals 
• ServiceNow Certified Implementation Specialist – Discovery 
• ServiceNow System Administrator (L1)  
• Scripting in SNOW 
• ITIL foundations.  

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion