Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.
Job Type- Fixed Term Contract
Duration- 6 Months
Location- Gurgaon/ Bangalore
German Language Services Administrators engage directly with customers and partners to provide an efficient incident support process and customer experience. They triage customer support tickets, working closely with Colt support teams to resolve incidents and respond to requests.
Typical tasks and responsibilities will include:
• Seamlessly managing the end-to-end process for the resolution and communication of customer support tickets.
• Responding to all Incidents and requests within specified SLA’s (24/7 operations).
• Proactively working on customer experience to improve NES.
• Responding to Customer/OLO’s emails and telephone calls in a Foreign Language, following set processes and documenting incident details in required templates.
• Providing regular communication with customers and vendors on the progress of customer tickets.
• Proactively following up on negative triggers to improve NES.
• Allocating unresolved Incidents to appropriate support groups, managing customer escalations.
At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do.
Instead, we employ people we trust, who come together across the globe to create intelligent solutions.
Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want.
We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better.
Most recently we have:
Our benefits support you through all parts of life, for both physical and mental health.
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