Engineer, Service Management Platforms (ScheduAll)

ROLE DESCRIPTION SUMMARY

The position is responsible for the administration, operation and development of our ScheduALL / ScheduLINK application and underlying infrastructure. While the incumbent will be part of our IT Business Operational Systems department, also close partnership with our Video / Sports & Event business unit will be required to ensure timely project delivery.

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS

    Develop ScheduAll solutions as per business requirements.
    Act as the ScheduAll subject matter expert and guide business stakeholders to find the best solutions.
    Take care of the regular maintenance of the ScheduAll environment, incl. application, interfaces, databases and servers.
    Handle day to day operations such as incident resolution, user administration, report creation, and general user support.
    Work closely with stakeholders from Infrastructure, Operations, Sales, Booking and NOC departments.
    Escalate tickets to the ScheduAll vendor and follow-up for timely completion.
    Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers, network, security, and other appropriate stakeholders to implement potential fixes or improve features or performance.
    Take on responsibility for timely implementation for assigned projects and activities.
    Document environments and procedures.
    Proactively ensure the highest levels of systems and infrastructure availability.
    Deliver 2nd Level on-call support to assist the SES teams on application or system issues, including outside office hours.
    Ensure that all systems selected or developed comply with prevailing IT Architectural Standards, including but not limited to security standards and Information Security policies.

QUALIFICATIONS & EXPERIENCE

    Minimum five years of applicable professional experience.

    Experience in the video broadcasting industry.
    Deep knowledge of the ScheduAll application and underlying database structure, especially of following resources used by SES:
o    SCheduALL/ScheduLINK
o    Band Plan
o    Booking (focus on transmission paths, transmission parameter & conflict management incl. technical compatibility)
o    Operations Manager
o    Inventory setup (e.g. Services, Rooms, Bandplan / Satellites, Uplink / Downloinks, Fiber, etc)
o    Pricing, External Costs, Invoicing / Accounts Receivables
o    User Profiles and Security, Developers toolkit, WebApp, Chrosu API
    Deep knowledge of SQL Server, Crystal Reports, SSRS Reports, MS Power BI, MS Windows Server and Clients, and Rest APIs.