Position Name: Engineer - Software
| About Voya India: Voya India (earlier VFISLK) started out as a joint venture between U.S. financial services company Voya Financial and SLK, a software services company and is head quartered at Bangalore. As of Aug 2023, we are a wholly owned subsidiary of Voya Financial. We are a dynamic technology & business process transformation company that provides world-class technology & business process management services, with an emphasis on quality, speed & optimization driven through automation. We support and deliver innovative solutions to Voya’s Retirement, Employee Benefits, and Investment Management businesses. More information about us is available at: https://www.voyaindia.com |
| • Strong knowledge of ITIL Incident and Problem Management. • ServiceNow or other ITSM tool experience. • Major Incident Management and stakeholder communication skills. • Root Cause Analysis techniques (5 Whys, Fishbone, Fault Tree Analysis). • Analytical and troubleshooting skills. • Excellent written and verbal communication skills. • Ability to coordinate multiple support teams during critical incidents. |
| Responsible for restoring IT services as quickly as possible during incidents, minimizing business impact, conducting root cause analysis, and driving permanent solutions to prevent recurring issues. The role works closely with support teams, business stakeholders, and Service Delivery teams to ensure service stability and continual improvement. |
| BE (Electronics and Communication) |
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