Enterprise Architect Value Stream Delivery - OWT

Company Introduction – T-Systems ICT India Pvt. Ltd. T-Systems Information and Communication Technology India Private Limited (T-Systems ICT India Pvt. Ltd.) is a certified Great Place To Work®, proudly recognized for its strong people-first culture and commitment to employee excellence. As a wholly owned subsidiary of T-Systems International GmbH, T-Systems India operates out of Pune and Bangalore, with a dynamic team of over 4,200 professionals delivering high-value IT services to group customers worldwide. T-Systems India plays a key role in this global vision by delivering integrated, end-to-end IT solutions and sector-specific software to drive transformation across industries, including automotive, manufacturing, logistics, transportation, healthcare, and the public sector. For over 25 years, T-Systems International GmbH has been at the forefront of digital innovation, driving progress and fostering digital optimism. As a leading European IT services provider and a proud part of Deutsche Telekom, T-Systems delivers transformative digitalization projects backed by deep expertise in consulting, cloud, AI, cybersecurity, and connectivity. With a global workforce of 26,000 employees across 26 countries, we set industry benchmarks in efficiency, sovereignty, security, and reliability—empowering organizations to unlock their full digital potential. With annual revenues exceeding EUR 4.0 billion (2024), T-Systems stands as one of Europe’s foremost digital transformation partners, committed to shaping the future of enterprise technology.

The B2B organization is looking for an Enterprise Architect who will play a leading role in designing, and ensuring the compliance, of the Enterprise Architecture in the B2B Organization around the Service Management, ITSM, and Assurance domains. We are looking for passionate colleagues who are eager to be part of our Global B2B Architecture team to drive the B2B IT transformation and take ownership of end-to-end topics from an Architecture perspective.

As an E2E Solution Architect in B2B, you will have the following tasks

• Develop and maintain the enterprise architecture framework for service management, ITSM, and assurance.
• Lead a group of Senior Architects, to define implementable solutions across the service management, ITSM and assurance area that contributes towards the Target Architecture.
• Provide technical leadership and guidance to project teams and other senior architects.
• Ensure that the valuestream architecture is compliant with the Enterprise Architecture, as well as cross-valuestream, CoEs and other relevant architecture areas. 
• Supports Organization wide cross-team initiatives, such as Portfolio IT Prio and Verticals alignment, from an Architecture perspective
• Partner with our CoE Leads to elaborate comprehensive E2E strategy views, Target Architecture and Roadmap. 
• Reporting directly to the Chief B2B Architect

Required Skills:

• Proven experience as an Enterprise Architect in the telecommunications industry.
• Strong knowledge of service management, ITSM frameworks (e.g., ITIL) – including in processes & applications for serving customers of different segments and contract types
• Strong knowledge of B2B assurance domain, including Reactive (customer initiated) as well as Proactive (network initiated) Incidents; Supplier Incidents Handling with respective OLA tracking and Inventory Management related to Assurance.
• Knowledge and expertise in complex B2B Large Enterprise Products, Complex B2B Contracts and their onboarding on to the applications stack, and associated Business processes.
• Experience with Service Management and Assurance Data Models such as Customer Contact, Customer Contract, Customer Site, and Inventory (Commercial, Service, Resource and Available)
• Hands on Experience in BSS/OSS Architecture transformation and delivery.
• Knowledge and understanding of Telecommunication business models, processes and industry standards, e.g. Tele-Management Forum.
• Excellent communication and interpersonal skills, from C level to implementation team.
• Expertise in ServiceNow architecture design is strongly preferred.
• Knowledge of Software Modeling (UML, PlantUML, MKDocs, etc.) and LeanIX
• Expertise in working within Agile teams, SAFe, as well as Jira usage.
• Basic knowledge on cloudification, virtualization, and containerization.
• Software development and application development background preferred.
• Complete fluency in English
• Bachelor's degree in Computer Science, Information Technology, or a related field. A Master's degree is preferred
• German would be a desired bonus, but not mandatory.

   

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