Enterprise Resource Planning Advisor

Provide advanced troubleshooting and technical support for Power Apps applications, resolving issues efficiently. Analyze and optimize Power Apps performance, ensuring stability, security, and compliance. Work closely with end users to identify and resolve application-related issues and provide training when necessary. Maintain and enhance Power Automate flows, Dataverse, and integrations with Microsoft 365 and third-party systems. Develop and maintain support documentation, including best practices, troubleshooting guides, and knowledge base articles. Collaborate with developers and business stakeholders to improve existing applications and implement enhancements. Monitor system performance, perform root cause analysis for recurring issues, and propose long-term solutions. Ensure adherence to governance policies, security standards, and compliance regulations for Power Platform applications. Mentor and guide junior support team members, providing training and best practices. Stay updated with Microsoft Power Platform updates and recommend improvements based on new features and industry trends. Bachelor's degree in Computer Science, Information Technology, or a related field. 8+ years of experience in Power Apps development and support, with expertise in Canvas and Model-driven apps. Strong knowledge of Power Automate, Dataverse, SharePoint, and Power BI integration. Experience with Microsoft 365, Dynamics 365, and Azure services. Proficiency in troubleshooting technical issues, debugging, and performance optimization. Knowledge of governance, security, and compliance best practices in Power Platform. Familiarity with ALM (Application Lifecycle Management) principles and Power Platform Center of Excellence (CoE). Strong analytical, problem-solving, and communication skills. Experience with PowerShell scripting and API integrations is a plus. Microsoft Power Platform certifications (e.g., PL-100, PL-200, PL-400, or PL-600). Experience with CI/CD pipelines for Power Apps deployment. Knowledge of custom connectors and integration with external databases. Proficiency in Python for automation, data analysis, or integrations with Power Platform.