EPM Patch and Image Management Associate - Full Time

Provides 3rd-level technical support for SCCM server downtime, able to handle requests and incidents arising from SCCM infrastructure, Microsoft Azure concepts and co-management or Autopilot using Intune. Performs complex troubleshooting activities. Provides 3rd-level technical support in resolving internal and customer technical issues. Provides 3rd-level technical support on various Imaging engines and Windows 10/11 imaging technology (SCCM OSD & Intune Autopilot). 10+ years of relevant experience or equivalent combination of education and work experience. Demonstrates a good understanding of current scripting technologies and batch commands. Demonstrates good knowledge of windows server administration to include AD, domains, policies etc. In-depth knowledge of configuration management principles and best practices. OS Image Development with SCCM, MDT PXE Setup (End to End) Windows ADK BIOS/UEFI settings; Modern Driver Management DHCP; PXE; Offline Imaging Registry Settings; Group Policy Intune; Configuration Profile; Autopilot; ESP VB Scripting; Batch Scripting SQL Query; PowerShell Scripting; PSADT; Toast Notifications