EPM SPECIALIST ADVISOR

15+ years of experience in enterprise Endpoint Management and Mobile Device Management services. MDM / UEM Engineering & Operations Design, implement, and support enterprise MDM/UEM platforms including Microsoft Intune and VMware Workspace ONE. Manage large-scale device estates across iOS, Android, Windows, and macOS platforms. Provide expert support for MEM, MAM, MCM, compliance policies, and conditional access. Lead complex MDM migrations (e.g., Workspace ONE to Microsoft Intune) and post-migration stabilization. Act as L3/L4 escalation point for critical MDM incidents and perform root cause analysis. Define MDM architecture standards, security baselines, and governance models. 24/7 support for any server downtime, able to handle requests and incidents arising from SCCM infrastructure, Microsoft Azure concepts and co-management or Autopilot using Intune Advance level of knowledge about IntuneSCCM infrastructure, primary site servers, secondary site servers and distribution points, co-management and Cloud Management Gateway Expert knowledge of current software: Microsoft Endpoint Manager (Config Manager, Intune) Interfaces with customer and account-based teams on projects. Performs complex troubleshooting activities and acts as a mentor for team providing technical insights, developing product knowledge and best practices Provides 3rd-level technical support in resolving internal and customer technical issues. Responsible for providing configuration management services to Account Focused/leveraged accounts. Should have a deep knowledge in Inventory Management, Software distribution, Patch Management, using Configuration Manager and Intune Knowledge in Infrastructure Management using SCCM and co-management Very sound knowledge on various Imaging engines and Windows 10 imaging technology Support pre-sales, solution architecture, and effort estimation activities. Ensure SLA adherence, service reporting, and operational governance. Support 24x7 MDM operations and critical incident management.