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ESG & Sustainability consultants

icon building Company : Logicladder
icon briefcase Job Type : Full Time

Number of Applicants

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Job Description - ESG & Sustainability consultants




LogicLadder is seeking an Onboarding Specialist, Customer Success to join our team. As an Onboarding Specialist, you will be responsible for ensuring a seamless onboarding experience for our new customers, ensuring they understand the full capabilities of our Sustainability Cloud platforms, and setting them up for long-term success. Your primary focus will be on delivering exceptional customer experiences, driving adoption, and building strong relationships with our customers.







Primary responsibilities include (but not limited to):







  • Develop and execute customized onboarding plans for new customers, ensuring timely and successful implementation of our Sustainability Cloud platforms.

  • Serve as the primary point of contact for customers during the onboarding process, providing clear and concise communication.

  • Configure and set up customer accounts, ensuring accurate data integration and platform customization.

  • Conduct regular check-ins, training sessions, and demos to ensure customers understand the features and benefits of our platforms.

  • Provide real time solutions related to software, networking, servers issues

  • Develop and deliver training sessions to educate customers on the usage and best practices of our Sustainability Cloud platforms.

  • Monitor customer adoption and provide guidance to ensure they are getting the most value from our platforms.

  • Collaborate with cross-functional teams to ensure a cohesive onboarding experience.

  • Assist customers in aligning sustainability initiatives with BRSR reporting requirements, ensuring data is captured and structured for compliance.

  • Support clients in identifying, tracking, and reporting ESG metrics as per BRSR frameworks and disclosures.

  • Provide guidance on integrating BRSR-related KPIs within the platform for improved transparency and reporting



Key Skill:



  • Excellent communication, interpersonal, and project management skills.

  • Ability to work in a fast-paced environment, prioritising multiple tasks and deadlines.

  • Strong analytical and problem-solving skills.

  • Familiarity with sustainability and environmental concepts is desirable.

  • Familiarity with sustainability, environmental concepts, and BRSR/ESG reporting frameworks is desirable.​






Requirements




  • 2+ years of experience in customer-facing roles, preferably in onboarding, customer success, or technical support.

  • Experience with SaaS platforms and data analytics tools is a plus.

  • Track and analyze key onboarding metrics, such as time-to-value, customer satisfaction, and adoption rates.

  • Provide regular reporting to stakeholders on onboarding performance and customer health.

  • Collaborate with internal teams to implement changes and improvements based on customer feedback.



Good to have :



  • Familiarity with data analysis and interpretation in the context of sustainability and environmental metrics.

  • Understanding of industry standards and regulations related to sustainability, such as,BRSR/ESG .

  • Familiarity with cloud-based platforms, such as AWS or Azure, can be helpful for managing data and applications.

  • Familiarity with customer relationship management (CRM) systems, such as ZOHO, can be helpful for managing customer interactions and data







Benefits



  • We cover Medical Insurance (family floater policy covering employee, spouse and up to 2 kids)

  • Personal accidental insurance for you.

  • Great company culture.

  • Exposure to the fastest growing domain.

  • We offer gratuity.






Original job ESG & Sustainability consultants posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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