EV 2 Wheeler Technician (Bangalore)

Job Opening: Automobile Service Champion

1. Customer Handling
   • Greet customers with a smile and maintain a professional and courteous demeanor
     
   • Verify service requests and capture customer feedback in the system
     
   • Communicate effectively with customers regarding repair updates
     

1. Diagnosis
   • Analyze and diagnose scooters to determine necessary repairs
     
   • Update diagnosis reports in the Workshop Management System (Getafix)
     
   • Perform repairs and final inspections based on customer feedback
     

1. System Handling
   • Track customer complaints in Zendesk and update the system in real -time
     
   • Operate the Workshop Management System (Getafix) with 100% adherence
     
   • Update operational status and estimated time of arrival in CRM and WMS systems
     
   • Conduct deep diagnosis of scooter health in the Telematics Command Centre
     

1. Technical Repairs
   • Possess comprehensive knowledge of OLA scooters
     
   • Capable of repairing or replacing all scooter parts
     
   • Stay updated on OLA technical curriculum and EV news bulletins
     

1. Process and Operational
   • Adhere to processes at the Experience Centre and ensure clear bay markings for vehicles/scooters
     
   • Handle invoicing and payment collections
     
   • Maintain service bays in a clean and serviceable condition
     

1. Parts Operation
   • Audit inventory and ensure alignment between system and physical inventory
     
   • Perform Goods Receipt Note (GRN) and maintain inventory at the Experience Centre
     
   • Manage warranty part reverse logistics to the main workshop
     

1. Safety and Compliance
   • Adhere to uniform and protective gear requirements during scooter repairs
     
   • Properly use protective gear and handle tool kits during repairs
     
   • Ensure availability and readiness of fire -fighting equipment
     

• Only Male candidates
  
• Minimum qualification: 12th/diploma/ITI/graduation/post -graduation
  
• Minimum experience: 1 year in the automobile service sector
  
• Location: Bangalore