Executive - Credit Control - Royapettah (Chennai)

About Rentokil PCI

Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.

For more details: https://www.rentokil-pestcontrolindia.com

About the Role:

• The Executive/Senior Executive is responsible for supporting the setup and execution of credit control processes across regions, ensuring timely collections, resolving billing disputes, and providing actionable insights to reduce outstanding receivables.
• The incumbent will report to the Senior Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

• Assist in implementing a standardised credit control system across PAN India.
• Coordinate with Regional Heads to track and improve outstanding collections.
• Maintain accurate logs of all follow-ups and chasing activity.
• Identify shifts in payment patterns and recommend proactive measures.
• Develop and apply a root cause analysis mechanism to understand and resolve long-pending dues.
• Ensure timely payment of dues and escalate chronic cases as needed.
• Support Sales and Regional Managers in resolving disputed invoices and negotiating revised terms.
• Share regular statements and collection reports with senior management for decision-making.
• Coordinate with Senior Credit Controllers and the Sales Team for PO-related documentation and follow-ups.

Key Result Areas:

• Standardisation of Credit Control Processes
• Reduction in Outstanding Dues
• Dispute Resolution Turnaround Time
• Timely Collection Reporting
• Root Cause Analysis Implementation

Competencies (Skills essential to the role):

• Attention to Detail
• Result Orientation
• Analytical Thinking
• Collaboration & Influence
• Accountability & Ownership

Educational Qualification / Other Requirement:

• Graduate (in any stream)
• Minimum 2-3 years of experience in collections
• Proficient in MS Office (Advanced Excel skills preferred)
• Prior experience in an MNC or structured corporate environment preferred

Role Type / Key working relationships:

• Individual Contributor
• Internal team
• External stakeholders

What can you expect from RPCI?

• Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:

• Service
• Relationships
• Teamwork
• Responsibility

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.