Executive customer Relation 1

Job Title:  Executive – Customer Relations

Entity:      Bureau Veritas India Pvt. Ltd

Location: Chennai

Reports to (job): Certification Manager – Tamil Nadu

Ø Purpose of Position         

• The job incumbent is responsible for Audit Scheduling and Contract Administration for all the schemes


• The position performs in line with the Bureau Veritas Quality Assurance System, including the BV Code of Ethics and the BV Group policy

Ø Major Responsibilities

• Audit Scheduling in coordination with the client keeping in mind the requirements of ISO 17021:2011.


• Scheme specific audit schedule management using tools such as Siebel and ACTIS. 


• Contract Administration to ensure correct & updated information of clients in “SIEBEL”.


• Monitoring  Scheduling  Performance through SAS Portal [Management Information System Portal]

Ø Criteria for Performance Evaluation (KPIs)

• 3 months Advance Audit Scheduling


• Compliance to the requirements of ISO 17021:2011 and Bureau Veritas Management System.


• Scheduling a Competent Team for an audit and Training at all the times


• Maintaining the desired utilization rate of resources


• Timely incorporation of changes in Client’s administrative information in the Production Tools as a part of Contract Administration responsibility.

Ø Qualification and Experience

• Any graduate (Preferably Science or Computer Science) with Min. 2 years of experience.


• Additional course on computer applications would be desirable. 

• Skills & Qualities:

• Good Written & Oral Communication Skills


• Excellent Coordination  & Monitoring  Skills


• Ability to meet tight schedule and deadlines.


• Ability to work under pressure

The Job Description is subject to change from time to time, as per the requirements of the Company and the Competencies / qualifications you may acquire in future.