Executive Customer Support

Company : Ample Group

Job Type : Full Time

Bengaluru, India

Job Description - Executive Customer Support

Attend all incoming calls and ensure missed percentage is not more than 1%, Increase conversion from lead to walk-in and repair
Understand customer issues and service requirements, Book appointment, guide customer to nearest icare, Follow-up with customers who has not reached icare
Provide stock and repair status to customers, and block parts for repair
Identify opportunities and sell AC+ & P+ and other accy
⁠Provide daily appointments, conversions, and revenue generated report

Requirements

Strong persuasion and negotiation skills
Comfortable handling customer objections
Knowledge of Apple products
Positive attitude and target-oriented mindset

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Executive Customer Support

Job Description - Executive Customer Support

Requirements

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