Executive E -Commerce Operations

Order Management

• Monitor and manage daily order flow across D2C website and marketplace channels.
  
• Ensure timely order processing, allocation, and dispatch within defined SLAs.
  
• Coordinate with warehouse and 3PL partners to ensure smooth order fulfillment.
  
• Track order exceptions and drive timely resolution.
  

Inventory Management

• Monitor inventory availability across warehouses and sales channels.
  
• Ensure inventory synchronization between ERP, WMS, and marketplace portals.
  
• Support stock replenishment planning and inventory transfers.
  
• Investigate and resolve inventory discrepancies.
  

Logistics & Customer Experience

• Coordinate with courier partners and 3PL providers to ensure SLA adherence.
  
• Track delivery performance and customer service KPIs.
  
• Monitor returns, RTOs, and reverse logistics processes.
  
• Support customer issue resolution related to fulfillment and delivery.
  

Reporting & Analytics

• Prepare daily, weekly, and monthly operational reports.
  

• Analyze operational trends and identify improvement opportunities.
  

Process Improvement

• Support automation and process optimization initiatives.
  
• Participate in continuous improvement projects to enhance productivity and customer experience.
  
• Ensure compliance with SOPs and operational controls.
  

Requirements

• Strong analytical and problem -solving skills.
  
• Good knowledge of e -commerce fulfillment processes.
  
• Advanced Excel and reporting skills.
  
• Strong communication and stakeholder management.
  
• Attention to detail and execution excellence.
  
• Ability to work in a fast -paced environment and manage multiple priorities.