H

Executive - EMR Support

icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

Click to reveal the number of candidates who applied for this job.
icon loader
icon loader

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications
happy man
thunder iconActivate JobCopilot

Job Description - Executive - EMR Support

Job Description

Business Unit:
PrognoCIS, developed and serviced by Bizmatics Inc., is a comprehensive Electronic Health Records (EHR) software solution tailored to meet the unique workflow needs of specialty clinics. As a proud member of the Harris Computer family, Bizmatics brings the strength of several hundred dedicated professionals to the healthcare technology space..

Job Summary:

We are seeking a passionate and experienced individual to join our Customer Service department as an EMR Tech Support Executive (Tier 2). In this role, you will be responsible for providing technical support to US-based doctors and clinical staff, addressing their concerns with professionalism and efficiency. You will play a key role in ensuring smooth operations of our EMR (Electronic Medical Records) application by troubleshooting issues and coordinating with internal teams for timely resolution.

Work Mode: Hybrid (Initial six months Work from Office)
Shift Timings: Night Shift
Location: Mumbai

What We Are Looking For:

  • Provide Tier 1 and Tier 2 technical support to US physicians and clinical staff.

  • Receive, analyze, and process support requests via email, cases, voicemails, and inbound calls.

  • Troubleshoot and resolve errors and issues related to the EMR application.

  • Assist clinical staff and physicians with workflow-related challenges.

  • Handle complex problem-solving involving multiple variables in both standard and non-standard scenarios.

  • Collaborate with internal teams to ensure timely resolution of technical issues.

  • Maintain a high level of customer satisfaction through effective communication and support.

(Mandatory Qualifications & Skills)

  • Any bachelor’s degree

  • Exceptional verbal and written communication skills

  •  Must have international calling experience.

  •  Excellent phone etiquette and active listening abilities.

  • Good problem-solving abilities.

  •  At least 2 years of experience working as a Customer Support Executive or a similar position in the Customer Service department

(Preferred/Good-to-Have Skills)

  • Knowledge of US healthcare industry & minimum 2+ years of experience with any EHR/EMR platform.

  • Knowledge of MIPS workflow.
  • HTML/SQL/AWS knowledge will be an advantage.

Skills/ Behavioral Skills:

  • Clearly explain technical concepts to non-technical users (e.g., clinicians, administrative staff).

  • Listen actively to understand user issues and concerns.

  • Provide empathetic and patient-centered support.

  • Prioritize support tickets and system updates efficiently.

  • Support users who may be overwhelmed or unfamiliar with EMR systems.

Benefits:

  • Annual Public Holidays as applicable

  • 30 days total leave per calendar year

  • Mediclaim policy

  • Lifestyle Rewards Program

  • Group Term Life Insurance

  • Gratuity

  • ...and more!

Original job Executive - EMR Support posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Share Job
Share Job

Auto-Apply to Executive - EMR Support Jobs with your AI JobCopilot

thunder icon Auto-Apply with AI

Similar Executive - EMR Support Jobs in India

GrabJobs is the no1 job portal in India, connecting you to thousands of jobs fast! Find the best jobs in India, apply in 1 click and get a job today!

Mobile Apps

Copyright © 2026 Grabjobs Pte.Ltd. All Rights Reserved.