Executive - Lead Conversion

Role Overview

The Retail
Sales Agent will be responsible for converting ATV leads into successful
online vehicle purchases on the DriveX Direct platform. This role involves engaging
with potential buyers over the phone, guiding them through the vehicle discovery
and purchase process, and driving transaction completion between buyers and
sellers on the platform. The agent plays a critical role in improving buyer
conversion and platform liquidity.

Key Responsibilities

Lead Engagement

• Contact buyers who have shown interest in
  vehicles listed on the DriveX Direct platform.
  
• Understand buyer requirements and guide
  them toward suitable vehicle listings.
  

Conversion to Transaction

• Assist buyers in progressing from ATV
  stage to confirmed vehicle purchase.
  
• Educate customers on the DriveX Direct
  purchase process and build trust in the platform.
  

Buyer Assistance

• Address customer queries related to:
  
• Vehicle condition and
  inspection details
  
• Pricing and negotiation
  
• Transaction process
  
• Documentation requirements
  

Transaction Coordination

• Facilitate communication between buyers
  and sellers when required.
  
• Ensure buyers complete the necessary
  steps to finalize the purchase.
  

Follow -ups & Lead Management

• Maintain regular follow -ups with
  interested buyers.
  
• Track and update lead status in CRM
  systems.
  

Data Discipline

• Maintain accurate records of customers
  interactions and deal progress.
  
• Provide daily reporting on lead progress
  and conversion outcomes.
  

Requirements

Experience

• 2+ years of experience in tele -sales,
  inside sales, or online transaction sales roles
  

Mandatory
Skills

• Strong persuasion and negotiation ability
  
• Customer objection handling
  
• Ability to guide customers through online
  purchase processes
  

Language
Requirements (Mandatory)

Candidates
must be fluent in:

• English
  
• Tamil
  
• Kannada
  
• Hindi
  

Preferred Industry Experience

Candidates
with experience in the following sectors will be preferred:

• Used vehicle marketplaces
  
• Automotive dealerships (inside sales /
  lead conversion roles)
  
• Classified platforms
  
• E -commerce sales
  
• Auto loan sales
  
• Insurance sales
  
• Online marketplaces