Executive - ResReco

Role Summary:

Executive will be responsible for managing day-to-day operational disruptions and ensuring seamless passenger handling through effective coordination and system expertise. This role demands strong analytical skills, system proficiency, and the ability to work in a dynamic, 24/7 environment.

Key Responsibilities:

• Monitor and manage irregular operations including flight delays, cancellations, and other disruptions.


• Use the Sky Schedule system to identify impacted passengers and determine appropriate re-accommodation options.


• Collaborate with NP/OCC teams to assess operational impact and implement schedule changes.


• Communicate schedule updates to all relevant stakeholders via email.


• Efficiently interpret TTY messages to support operational clarity.


• Identify and promptly resolve real-time issues within the New Skies system.


• Maintain readiness to work in a 24/7 operational environment.

Desired Qualities:

• Strong understanding of SkySpeed and other airline reservation systems


• Proficient in MS Office tools


• Excellent problem-solving and analytical skills


• Ability to manage multiple tasks and prioritize effectively


• Knowledge of E-tickets and handling reject messages


• Willingness and ability to work in a 24/7 operational setup

Education:

• Graduation or Post-Graduation in a relevant field