Exl_Job_A2_5000561

• Understanding of Insurance Finance and Accounting 


• Role primarily involves managing inbound calls from end customers - responsibilities include receiving/making outbound calls, taking action on incoming queries, making required negotiations, updating the system, taking required action and escalation handling.


• Works towards maximizing cash inflows & reducing bad debts.


• Understanding of O2C Cycle/AR, working knowledge of collections, account receivable analysis


• Timely updates of process changes in SOP’s


• Ability to identify inefficient/ineffective processes and develop recommendations to enhance controls and efficiency


• Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns 


• Ensure fair methods are used to collect outstanding balance on the account 

• Have basic insurance and accounting knowledge and working knowledge of Accounts Receivables


• Good understanding on cash posting and suspense handling 


• Ability to perform tasks by Standard Process DTPs and ensure to meet process SLA's


• Good Communication Skills (Verbal and Written)


• Good knowledge of complete MS Office suite (MS Word, MS Excel, Outlook)


• Ability to prioritize & multi-task and exhibits meticulous attention to detail


• Ensure that the assigned targets are met in accordance with SLA and Internal standards.


• Strong team-working ability and interpersonal skills

Bachelor in any field excluding B-tech.