Experience Centre Manager (Bewild)

Experience Centre Manager

About Bewild

Bewild, an extension of the parent company Beforest,
is a sustainable food brand catering to conscientious consumers. We pride
ourselves on sourcing products from large-scale permaculture farms, ensuring a
diverse range of wild and natural produce reminiscent of a forest's bounty. Our
offerings span various categories, including Specialty Coffee, Native Rice
Varieties, Pulses, Millets, Spices, Spreads & Condiments, Seasonal veggies
and fruits. With our commitment to diversity, quality, and a loyal consumer base,
Bewild is positioned to lead the charge in providing sustainable, healthy food
options to the market.

The Beforest Experience Centre brings this philosophy
to life as a physical space - a café, a merchandise zone showcasing Bewild's
produce, and a community area for events and gatherings - as part of the
Experience Centre initiative launching in November 2026.

Learn more: https://bewild.life/

Job description: Experience Centre Manager

About
the role:

Company: Bewild (An
extension of Beforest)
Location: Jubilee Hills, Hyderabad, Telangana
Employment Type: Full-time | On-site
Experience: 6–10 years
Reporting To: Head of Bewild
Compensation & Benefits:

·         Monthly compensation of ₹32,000–₹38,000, with the
final offer based on experience and capability.

·         Health insurance coverage of ₹5 lakh, subject to the
applicable policy terms.

·         Gratuity as per applicable statutory provisions.

·         One complimentary beverage per shift.

·         Note:
Meals and accommodation are not provided.

·         On-the-job training and a structured four-day
induction during the first week, covering Bewild and Beforest's culture,
systems, operational processes, and product knowledge.

Work Schedule

This is an on-ground, guest-facing role at a
café that operates through the week, including weekends.

·         Shift: 9
hours/day.

·         One weekly
off, on a weekday (not Saturday or Sunday, since these are peak café days).

·         Working on
a government/public holiday earns one additional day off (comp-off). 

Role Overview

The
Experience Centre Manager owns the day-to-day running of the entire Experience
Centre - the café, the merchandise zone, and the community space - as a single,
unified guest experience. This is a hands-on operational leadership role
combining the discipline of restaurant/café management with the polish and
merchandising standards of a luxury retail store.

Key
Responsibilities

·         Own end-to-end daily operations of the café,
merchandise zone, and community space, ensuring smooth, consistent service
across all three.

·         Drive sales and manage the P&L for the centre -
budgets, cost control (COGS, labour, wastage) and monthly financial reporting
to leadership.

·         Recruit, train, schedule, and performance-manage the
on-ground team (senior baristas, junior baristas, housekeeping staff).

·         Set and maintain guest-experience standards across
café service, retail merchandising, and community programming, in line with
Beforest's brand and storytelling.

·         Manage inventory and vendor relationships — stock
levels, ordering, quality checks, and wastage control.

·         Maintain luxury-retail-grade visual merchandising and
product display standards in the merchandise zone; train the team on product
knowledge and cross-selling Bewild's range.

·         Coordinate events, workshops, and programs hosted in
the community space.

·         Ensure compliance with food safety (FSSAI), hygiene,
licensing, and health & safety protocols.

·         Oversee cash handling, POS reconciliation, and
daily/weekly/monthly operational reporting.

·         Handle guest escalations and complaints directly and
resolve them on the spot.

·         Act as the primary on-ground liaison with Bewild's
central operations, marketing, and supply chain teams.

·         Support other departments and cross-functional teams
as needed. 

Requirements

·         6-10 years of total experience, with at least 3-4
years in a managerial/supervisory role in restaurant, café, or QSR operations,
or in luxury retail store management.

·         Demonstrated experience owning a P&L, managing
inventory, and leading a team of 6 or more.

·         Strong people-management, training, and scheduling
skills.

·         Comfortable with POS and inventory-management systems.

·         Excellent communication skills; proficiency in English
and Telugu/Hindi preferred (Hyderabad-based role).

·         Graduate in any discipline; a degree/diploma in
hospitality or hotel management is a plus.

·         Genuine interest in food, coffee, and
sustainable/regenerative agriculture is a strong plus.

·         A genuine commitment to going above and beyond for
every customer.