Expert Systems Support Engineer (Automox)- Req 2316

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

Expert Systems Support Engineer

(2316)Pune, MH

JD – 

Welcome to Altera! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

We are seeking a highly motivated and experienced resource to lead and manage a team of Automox patching engineers. In this critical role, you will be responsible for the strategic planning, execution, and oversight of patch deployment across our extensive infrastructure, ensuring optimal system stability, security, and compliance. You will drive process improvements, foster team development, and collaborate with diverse stakeholders to maintain a robust and secure IT environment. This role requires strong leadership, technical expertise in automox, and exceptional communication skills to effectively lead a large team and complex patching operations with vulnerability remediation efforts.

Qualifications 

• Bachelor’s Degree in computer science/IT/Others


• Any relevant IT certification would be a plus.


• Proven experience in patch management for Windows systems, including Automox or SCCM deployment experience.


• Familiarity with Azure cloud services and patch management in the cloud environment

Experience:

• 7-10 years' experience in handling and leading teams

Responsibilities

• Manage and optimize patch deployments using Automox, leveraging its cloud-native architecture for efficient and scalable patching across diverse environments (including on-premises and cloud).


• Configure and maintain the Automox platform, including setting up organizational structures, user roles, and integrations with other security and IT management tools.


• Oversee the deployment of the Automox agent across all managed endpoints, ensuring comprehensive coverage and effective communication with the platform.


• Develop, implement, and enforce patching policies within Automox, including defining patch approval workflows, scheduling maintenance windows, and managing reboot strategies.


• Utilize Automox policies to ensure consistent patch compliance and adherence to security baselines across the infrastructure.


• Leverage Automox Worklets to create custom scripts for pre- and post-patching tasks, software deployment, and other endpoint management automation.


• Generate comprehensive reports and dashboards within Automox to monitor patch compliance, identify vulnerable systems, and track the effectiveness of patching efforts.


• Troubleshoot issues related to Automox agent connectivity, patch deployment failures, and policy enforcement.


• Lead, mentor, and manage a team of security engineers, fostering a collaborative and high-performance environment.


• Provide guidance, training, and performance feedback to team members, ensuring their professional growth and development.


• Manage team schedules, workloads, and resource allocation to optimize efficiency and productivity.


• Develop and implement a comprehensive patch management strategy, including defining patching schedules, testing procedures, and rollback plans.


• Ensure adherence to industry best practices and regulatory requirements.


• Oversee the deployment of security patches, software updates, and hotfixes across a large and diverse infrastructure of servers, workstations, and other endpoints using automox


• Manage and optimize the patch deployment process to minimize disruption and ensure timely updates.


• Manage patching of 3^rd party products using Automox at Azure cloud environments

Let me know if there are any further questions.

 Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law.

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