Facilities Manager

ABOUT IQ-EQ

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. 

We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top 15 private equity firms.

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. 

We’re driven by our Group purpose, to power people and possibilities.

Job Description: MANAGER – FACILITIES & Administration 

Office: GCD, India, Hyderabad

Department: Administration                

Reports to: Associate Director - Facilities

Responsibilities (how we will measure success) 

We are looking for an enthusiastic and dynamic Administration and facilities professional to join our busy team, to support day to day activities and initiatives around our office administration. You will work collaboratively with colleagues to provide an efficient, accurate and high-quality day to day administrative support to business leaders, HR, and vendors.   

Tasks (what does the role do on a day-to-day basis) 

• Onboarding of new vendors - E.g., RPFs from minimum 3 vendors / perform due diligence and select the appropriate vendors based on cost and risk rating.
• Oversee contractor performance in accordance with set KPI’s/SLA
• Management of Health & Safety, fire safety duties, compliance, and regulation standards
• Management of Staff Access/CCTV to relevant premises
• Planning and managing employee transportation.
• Ensuring that facilities meet government regulations and environmental, Health and Safety, and security standards. 
• Provide best in class working experience for our employees
• Closely monitor ongoing building projects
• Plan, co-ordinate with all business units and undertake desk/office moves in accordance with the procedure.
• Day to day management of contracts and providers for all FM services including Hard and Soft Services; security, parking, cleaning, catering, M&E, and technology.

 Key competencies for position and level (see Group Competency model) 

• Action Orientated – Readily acts on challenges, without unnecessary planning.  
• Communicates Effectively – Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. 
• Interpersonal Savvy – Relates openly and comfortably with diverse groups of people. 
• Collaborates – Builds partnerships and works collaboratively with stakeholders and vendors.

Key behaviours we expect to see. 

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following: 

• Enthusiastic, engaging, and positive 
• Empathetic  
• Excellent listener who understands the needs. 
• Confident and able to engender confidence.
• Flexible (in both style and approach)
• Organised and thorough
• Takes ownership and follows through on commitments.

Required Experience  

• Experience in managing office administration
• Strong organizational skills and able to manage multiple activities concurrently. 
• Ability to work well independently, as well as part of a team. 
• Proven ability building successful networks as well as relationships with vendors and stakeholders.
• Ability to be flexible and work effectively.
• Manage tasks, schedules, and office resources efficiently.
• Ability to resolve issues and adapt to changing situations is important.
• Handle multiple responsibilities simultaneously.

OUR COMMITMENT TO YOU AND THE ENVIRONMENT

As a forward-looking business, sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining meaningful, long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,500+ employees - from 94 nationalities, speaking 41 languages across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support female managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.

We’re committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients' sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.