Facility Executive- Soft Services

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Title: Soft Services Facility Executive

Department: Facilities Management

Reports To: Facility Manager

Job Summary: The Soft Services Executive is responsible for overseeing and coordinating the delivery of soft services within a facility or property. This role ensures the smooth operation of non-technical facility services, focusing on maintaining a clean, safe, and comfortable environment for occupants and visitors. The position requires strong organizational skills, attention to detail, and the ability to manage multiple service providers and stakeholders.

Key Responsibilities:

• Oversee and coordinate soft services including cleaning, waste management, landscaping, pest control, and security
• Develop and implement operational procedures and service level agreements for soft services
• Manage and monitor the performance of service providers and contractors
• Conduct regular inspections to ensure quality standards are met and maintained
• Respond to and resolve customer queries, complaints, and service requests in a timely manner
• Prepare and manage budgets for soft services operations
• Ensure compliance with health and safety regulations, environmental standards, and company policies
• Coordinate with other departments to align soft services with overall facility management goals
• Implement and maintain quality control systems and performance metrics
• Identify areas for improvement and implement cost-effective solutions
• Manage inventory of cleaning supplies and equipment
• Participate in the selection and onboarding of new service providers and contractors
• Provide training and guidance to soft services staff and contractors as needed
• Prepare regular reports on soft services performance and budget for management

Qualifications:

• Bachelor's degree in Facilities Management, Business Administration, or related field
• 4-6 years of experience in facilities management or soft services coordination
• Strong knowledge of soft services operations and best practices
• Excellent organizational and time management skills
• Strong communication and interpersonal skills
• Proficiency in Microsoft Office Suite and facilities management software
• Ability to read and interpret building plans and technical documents
• Experience in budget management and cost control

Preferred Qualifications:

• Professional certification in Facilities Management (e.g., IFMA, BIFM)
• Knowledge of sustainability practices in facilities management
• Experience with computerized maintenance management systems (CMMS)
• Familiarity with relevant ISO standards (e.g., ISO 41001 for Facility Management)

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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