Field Dispatch Engineer

Join our Team

About this opportunity:

The individual will be responsible for end-to-end service assurance, ensuring the availability, reliability, and resilience of managed services under the contract. Candidate must be flexible working in 24x7 shift environments neworks.

What you will do:

Take end-to-end ownership of service assurance, availability management, and overall service performance and reliability.
Manage and govern event, incident, problem, and change processes across the service lifecycle, including onboarding of new services and termination of existing services.
Monitor and improve service performance and capacity by tracking KPIs and driving corrective actions across SDUs and delivery teams.
Ensure adherence to WLAs/SLAs while driving operational efficiency, productivity, and automation initiatives.
Manage stakeholder relationships, conduct governance discussions, and present performance reports and service improvement plans.
Collaborate with field and support teams for issue resolution, spare management, and operational excellence (FOPS/COPS).

The skills you bring

Bachelor’s degree in Engineering, Computer Science, IT, or related field (or equivalent experience) with 5–8 years of experience in managed services, service assurance, or operations roles.
Proven experience in incident, problem, and change management within SLA-driven environments.
Strong understanding of KPI/SLA management and service performance tracking.
RAN/TXN Hardware fault fixing skill set Spare management, FOPS/COPS KPI, SLA. 
Collaboration with the field/supoort team.
Support teams for issue resolution, spare management, and operational excellence (FOPS/COPS).
Flexible in 24x7 shift environments neworks. Knowledge of RAN/TXN hardware fault management and troubleshooting.
Experience in spare management, FOPS/COPS processes, and collaboration with field/support teams.
Excellent stakeholder management, communication, and negotiation skills

Good to Have:

Exposure to automation, ML/AI-driven analytics, and data visualization tools (Tableau, Power BI).
WFM/task management.
Certifications such as ITIL, incident/problem management, data analytics, or project management are an advantage

Exposure to automation, ML/AI-driven analytics, and data visualization tools (Tableau, Power BI).
WFM/task management.
Certifications such as ITIL, incident/problem management, data analytics, or project management are an advantage

“All academic credentials must be from recognized and accredited institutions and are further subject to verification.”