Field Operations Executive - Ranchi

About company

About Rentokil PCI

Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.

For more details: https://www.rentokil-pestcontrolindia.

About the Role:

• The Operations Executive / Sr. Operations Executive will be responsible for ensuring service quality, technician capability, material readiness, and compliance through hands-on supervision, audits, and performance monitoring across assigned service areas.
• The incumbent will report to the AOM/OM/ABM/BM. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders

Job Responsibilities:

A. Core Operations

• Ensure availability of trained & certified technicians as per guidelines.
• Coach technicians to improve service quality, retention, and SOP compliance.
• Conduct daily stand-up meetings; communicate safety & job-specific instructions.
• Ensure availability of tools, materials, and proper stock management as per SOP.
• Monitor SCP usage, troubleshoot issues, and provide refresher training.
• Ensure Partner Kit & on-site documentation are contractually compliant.
• Conduct customer visits/week (Surprise, Route rides, Audits, Complaints). - based on the target
• Maintain grooming standards and service quality of assigned technicians.
• Ensure data entries in iCABS during manpower gaps to meet branch KPIs.
• Approve technician conveyance; ensure STT and route plan adherence.
• Ensure RPCI SOPs are complied with and any deviations that are necessary should be adequately approved in advance.

B. Advanced Operations

• Conduct Pest Audits (PMI) as per iCABS (QSRs & small accounts).
• Execute 1 TPA + 1 development plan annually per technician.
• Analyse & resolve service delivery issues; ensure timely complaint resolution with root cause closure.
• Monitor technician-wise CO trends; skill-up underperformers.
• Ensure audit non-conformity closures (internal/external).
• Track material usage vs. SRF/SOW; highlight deviations.
• Maintain stock levels aligned with APL and reduce near-expiry wastage.
• Drive service & product leads through coaching and on-the-job support.
• Monitor service productivity, efficiency, and input costs across sites.
• Support grievance handling, leave planning, and team discipline.

Key Result Areas:

• 100% completion of PMI 'Pest Audit'
• Material Consumption
• TPA and Development Plan
• Technician Capability Development
• Complaint Resolution & Root Cause Analysis
• Customer Visit & Audit Coverage

Competencies (Skills essential to the role):

• Strong interpersonal skills
• Analytical and problem-solving ability
• Effective communication skills
• Proactive planning and organising
• Technical knowledge of pests, service processes, chemicals, and equipment

Educational Qualification / Other Requirement:

• Minimum B.Sc. in Chemistry, Zoology, or Agriculture
• Prior experience in pest management or service operations is preferred
• Proficient MS-Office / G-Suite

What can you expect from RPCI?

Our values lie at the core of our mission and vision. We believe that its our people who make our company what it is. We believe in:

• Service
• Relationships
• Teamwork
• Responsibility

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgroud