Field Service Coordinator Aftersales

Role will be based out of Head Office, Gurugram.

Roles & Responsibilities

The Field Service Coordinator will be assisting the Head Field support for all aftersales activities related to field at the region. Role & Responsibility majorly include-

• Ensure Business plan & target achievement for the region assigned.
• Support to field team / coordination with various departments basis need.
• Monitoring dealer wise KPI & coordinating with respective Regional & Area Manager for Improvement.
• Monitoring the visit schedule of field team & review of action plan & visit reports.
• Monitor customer complaints & escalations.
• MIS & report preparation for the field team & Management review.
• Regular audits, evaluations to monitor dealership performance.
• Warranty approvals, audits, parts scrapping monitoring etc.
• Implementation of all Initiatives planned.
• Any other duties expected from the position & requested by respective manager.

Required Qualifications - B.Tech/BE (Mech / Automobile)

Required Competencies

• 8 to 10 years of experience in Automobile company in field operations. Preference would be passenger car experience.
• Energetic, self-motivated, good planner & strong implementer
• Creative, Analytical Skills, Good industry awareness & Excellent communication skills
• Good Interpersonal skills in terms of Dealer Management, Staff Handling & Customer grievance management.
• Presentation Skills
• Proficient in MS office