Field Service Engineer

By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.

Key Responsibilities:

• Customer and Instrument support - Deliver onsite customer facing and remote support to diagnose and independently repair complex electro-mechanical scientific instruments in a laboratory environment. Maintain daily communications with customers to ensure resolution and proper follow-up.

• Ability to prepare samples for instrument testing as required, basic laboratory skills are essential. Completion of service protocols, meeting GMP documentation requirements.

• Schedule, Administration and Inventory management - Works independently with minimal direct supervision.

• Manage and schedule customer appointments until completion and on occasion, the creation of detailed technical paperwork and support documents.

• Timely submission of service reports to clients, accurate data entry into CRM software, monthly expenses and mileage logs.

• Management of personal inventory for successful repairs, field support and cost management.

• Support of sales, field applications team and technical support team

• Work collaboratively to support the sales team with pre and post sales inquiries and tasks.

• Support the field applications and technical support teams both remotely and onsite to ensure successful resolution of complex customer situations and issues.

Education and Experience:

• Bachelor's degree, in an engineering / science field and 3 years' field service experience in life science, biotech or medical industry OR minimum of 5 years' field service experience in life science, biotech or medical industry, preferably with laboratory experience

• Experience diagnosing and repairing mechanical, electrical, fluidic, pneumatic and/or electronic equipment

Knowledge, Skills and Abilities:

• Strong computer skills (Windows, Microsoft Office including Outlook and Salesforce)

• Strong brand ambassador with professional demeanor

• Knowledge of and experience working with GMP documentation

• Excellent written and verbal communication skills with the ability to communicate complex technical issues in an easy-to-understand manner

• Excellent attention to detail, analytical problem solving, time management and interpersonal skills

• Resourceful, with the ability to work independently, adapt to frequent changes and do what is required to get the job done

• Valid driver's license, good driving record and passport is required

Working Conditions:

• May work remotely from location within the territory

• Up to 50% overnight travel in the primary coverage area with some travel outside primary coverage area

• GMP, Biosafety Level 2 and 3 labs

• No on-call or standby coverage required