Field Service Engineer

Job Title: Field Service Engineer

About Robro Systems

Robro Systems is a fast -growing innovator in AI -powered
automation and machine vision, specializing in web inspection for technical
textiles. Our flagship product, the Kiara Web Inspection System,
empowers manufacturers with real -time defect detection, driving operational
efficiency and quality control. At Robro, we are driven by Vision,
Intelligence, and Control.

Role Overview

We are currently looking to hire an enthusiastic and driven Field
Service Engineer to join our team. This role is responsible for on -site
deployments, commissioning, testing, technical support, and field -level data
collection for our machine vision and automation solutions.

The ideal candidate will work closely with internal
engineering teams and customers to ensure successful implementation, smooth
operation, and high service quality across client sites.

Key Responsibilities

Field Deployment & Technical Support

• Support on -site deployment of Robro’s machine vision and automation systems
  at customer locations.
  
• Provide technical support and troubleshooting during installation,
  commissioning, and post -deployment stages.
  
• Coordinate
  with internal teams to ensure smooth execution of field activities.
  

Commissioning & Testing

• Perform system commissioning, validation, and testing at customer sites.
  
• Ensure
  proper installation, calibration, and functionality of equipment and
  systems before handover.
  
• Assist
  in resolving hardware and software issues during implementation.
  

Data Collection & Training

• Conduct data collection activities as per internal guidelines and project
  requirements.
  
• Support
  customer -side training for basic system operation and usage.
  
• Assist
  in gathering field feedback to improve system performance and usability.
  

In -House Development & Support

• Contribute
  to in -house development support activities related to automation
  systems, testing setups, or process improvements.
  
• Assist
  in panel wiring, setup preparation, and hardware integration tasks as
  required.
  

Customer Coordination

• Maintain
  professional communication with clients during visits and support
  interactions.
  
• Ensure
  high standards of service delivery and customer satisfaction.
  

Requirements

Must -Have Qualifications

• Bachelor’s
  degree in Electrical Engineering, Mechatronics, Automation, or a
  related field.
  
• Proven
  experience as a Field Service Engineer, preferably in the automation
  industry.
  
• Strong
  knowledge of electrical automation panels and wiring.
  
• Understanding
  of electrical panel building, circuit diagrams, and design concepts.
  
• Familiarity
  with hardware systems, sensors, cameras, PLCs, and HMIs.
  
• Strong
  troubleshooting and problem -solving skills.
  
• Ability
  to follow technical diagrams, instructions, and process documentation.
  
• Willingness
  to travel frequently to customer sites.
  

Preferred

• Ability
  and willingness to learn optics, machine vision, and industrial
  inspection systems.
  
• Exposure
  to basic Linux and industrial software tools.
  
• Familiarity
  with Delta PLC, HMI, sensors, and industrial cameras.
  
• Quick
  learner with adaptability to new software and technology products.
  
• Strong
  interpersonal, communication, and customer service skills.