Field Service Engineer

Job Title: Field Service Engineer (FSE)

Location: 1 opening in Delhi, 1 opening in Bengaluru

Reporting To: Field Service Team Leader

Job Overview

The Field Service Engineer (FSE) is responsible for providing high-quality onsite and remote technical support to customers. The role includes troubleshooting, product configuration, documentation, and coordination with cross-functional teams to ensure timely resolution of customer issues and optimal system performance.

Key Responsibilities

• Technical Support & Troubleshooting
• Provide onsite support for commissioning, maintenance, and troubleshooting of solar inverters and monitoring systems.
• Deliver telephonic and email-based technical support to customers.
• Perform PCB replacements and other hardware-level interventions as required.
• Conduct remote diagnostics and troubleshooting to resolve system performance issues.

Collaboration & Coordination

• Work closely with the regional sales team to provide technical consultation and support.
• Participate in team meetings and collaborate with colleagues to address customer concerns.
• Coordinate with the logistics team for product movement, replacements, and returns.
• Collaborate with operations to validate and authorize release of parts required for service activities.

Documentation & Reporting

• Manage and update monitoring and configuration databases for customer installations.
• Ensure timely generation of detailed service reports for each site visit and upload them in the system.
• Resolve service cases and maintain accurate documentation within the CRM.
• Maintain adequate stock and records of spare parts and field inventory.

Job Requirements & Skills Qualifications

• Diploma or Bachelor’s degree in Electrical or Electronics Engineering (mandatory).
• Minimum 3+ year of hands-on experience in field service, technical support, or related roles.
• Experience with photovoltaic (PV) systems is an advantage.

Skills & Competencies

• Strong customer orientation with excellent verbal and written communication skills.
• Proficiency in English & Hindi is required
• Ability to work independently with a structured and organized approach.
• Quick learner with strong analytical and problem-solving skills.
• Demonstrated interpersonal skills with the ability to build and maintain professional relationships.
• Ability to multitask effectively in a fast-paced environment.

Additional Requirements

Willingness to travel, primarily within the state and occasionally interstate, is based on business needs.