Field Service Engineer

Work Schedule

Environmental Conditions

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:
Join us at Thermo Fisher Scientific as a Field Service Engineer, where you'll contribute by ensuring our sophisticated scientific instruments operate at peak performance. In this role, you'll represent our company, delivering exceptional technical service while building strong relationships with customers who are advancing critical research and innovation. You'll install, maintain, and repair a diverse range of high-value analytical instruments, from electron microscopes to chromatography systems. You'll combine technical expertise with customer service skills to solve complex problems and help our customers achieve breakthrough discoveries that make the world healthier, cleaner, and safer.

Role Summary

• Responsible for performing the routine/preventive maintenance, servicing, and breakdown repairs on Thermofisher Analytical instruments
• Support the Thermofisher instrument installation commissioning, and field solving at customer sites and to provide remote support to the clients as needed.
• Delivering demonstrations to ensure the customers are educated on safe and effective equipment use.
• Provide complete detailed service reports on a regular basis as soon as service visits are completed.
• Understanding customer needs and concerns, Providing a high level of customer service. Ensure that customers receive first class service and support in line with service agreements.
• Perform to designated goals of turn-around-time, response time, repair rate and customer expectations.
• Actively support to achieving the CAS and business goals.
• Take ownership for customer satisfaction for services performed.
• Work in accordance with all relevant certification, regulatory requirements and safety norms by company and customers at site.
• Travel as per advice by the reporting manager to provide customer service.

Education

• Bachelor’s degree in Instrumentation, Electronics field.

Knowledge, Skills, Abilities:

• To maintain a professional and positive approach whilst being committed to things we value of integrity, intensity, innovation and involvement. Including:
• Exceeding customer service level expectations (external & internal)
• Working to agreed target days, A focus to finding solutions.
• Working within quality and company policy guidelines, always maintaining a professional appearance

Competency:

• Effective interpersonal, communication and listening skills., problem solving, customer centric approach
• Handling the complicated situations
• Experienced in Microsoft applications including Microsoft office.
• Strong analytical skills, Interpersonal skills with an ability to handle time efficiently and meet agreed timelines.