Field Service Technician

Job Summary :

Supporting various functional teams within IT to perform IT related tasks. Responsible for work that is less defined in scope but has the understanding and experience to execute business objectives. This role has the ability to effect short-term and some long-term business goals. The candidate must demonstrate the ability to provide high levels of customer service, with proven experience resolving technical issues within a corporate computing environment.

Responsibilities

• Acquisition integration including and not limited to -
• End Users Migrations
• Servers Migrations
• Email Migrations
• Building and maintaining a shared knowledge base for problem resolution
• Provide cover support for 2nd and 3rd line incidents for desktop and enterprise applications involving printing, e-mail, network, connectivity issues, remote access and hardware issues for a global organization
• Apply available standards, methods and tools in an intelligent and effective way, and to produce a consistently high standard of documentation of both a technical and a descriptive nature
• Handle problem recognition, research, isolation, resolution and follow-up for routine software and hardware problems.
• Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks.
• Must be prepared to travel
• Must be prepared to work evenings and weekends as required to complete key IT projects that can only be performed outside of normal business hours.

Work Experience

• High school graduate, BA/BS degree preferred degree in Information Systems, Information Technology, Computer Science or Engineering
• At least 1 years demonstrable experience with information technology and how information technology supports business objectives

Knowledge

• Knowledge of information technology and experience relating to information technology issues and problems

Skills and Abilities

• Strong PC Hardware troubleshooting skills related to PC and laptops, printers and monitors
• Strong understanding of computer basics including Microsoft Windows Operating Systems, Microsoft Office, network connectivity and communication protocols
• Good problem solving and analytical skills
• Maintains current knowledge of information technology and keeps abreast of new and emerging technologies
• Able to build and maintain relationships with customers and third party vendors in order to ensure appropriate and agreed services are delivered
• Ability to handle problem recognition, research, isolation, resolution and follow-up for routine software and hardware problems.