Field Services Engineer

Requirements

Key Responsibilities

• Diagnose and troubleshoot hardware issues involving laptops, desktops and related equipment.
  
• Provide onsite break-fix support and replace defective hardware components.
  
• Perform operating system imaging, installation, reinstallation and basic configuration.
  
• Carry out hardware upgrades, including RAM and SSD installation.
  
• Support printers, scanners, docking stations, keyboards, mice, monitors and other peripherals.
  
• Provide floor support for end-user workplace equipment, including dual-monitor setups and accessories.
  
• Coordinate with vendors, OEMs and authorised service providers for repairs, warranty claims and part replacement.
  
• Log, update, track and close hardware service calls through the designated ticketing system.
  
• Maintain accurate records of diagnosis, repairs, replacements, serial numbers and call closures.
  
• Perform preventive maintenance of laptops, desktops, peripherals and other IT equipment.
  
• Follow defined service-level agreements and ensure timely resolution or escalation of incidents.
  
• Provide regular updates to users, reporting managers and relevant support teams.
  
• Follow client-site procedures, safety requirements and information security policies.
  
• Ensure appropriate handling and safeguarding of company and client assets.
  
• Travel to client locations when required to provide onsite support.
  

Required Skills and Qualifications

• Diploma or bachelor’s degree in Computer Science, Information Technology, Electronics or a related discipline.
  
• 1–4 years of experience in desktop support, hardware support or field services.
  
• Strong knowledge of laptop and desktop hardware troubleshooting.
  
• Experience in hardware component replacement and system upgrades.
  
• Working knowledge of Windows installation, OS imaging, drivers and basic software configuration.
  
• Knowledge of printers, scanners, monitors, docking stations and other peripherals.
  
• Familiarity with IT service-ticketing systems and incident-management processes.
  
• Basic understanding of networking concepts such as IP addressing, LAN, Wi-Fi and connectivity troubleshooting.
  
• Ability to coordinate professionally with users, vendors, OEMs and internal teams.
  
• Willingness to travel and work at different client locations, depending on operational requirements.
  

Preferred Qualifications

• Relevant certifications such as CompTIA A+, Microsoft, ITIL Foundation or OEM hardware certifications.
  
• Experience working in an enterprise environment or providing support at multiple client locations.
  
• Familiarity with asset management, warranty tracking and preventive-maintenance schedules.
  

Benefits

• Health insurance coverage for the employee, spouse, children, and dependent parents.​
  
• Long-term benefit savings plan with employer matching contributions.
  
• Opportunities for professional development and advancement within the organization.