Field Tech Senior Associate : Desktop Support

 Be a contributing member of the EUC Team providing support to End Users in a Client Environment  Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same  Work on Day to Day Incident Resolution & Request Fulfilment aligned to ITIL Framework  Involved with IMAC ( Install, Move, Add, Change ) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required  Learn new and emerging technologies as needed, guided by business requirements  5+ Years' experience in End User Computing, IT Support, Asset Management needed  Strong troubleshooting skills in Windows, Office, COTS & End User Hardware Support  Good understanding of ITL Framework is a must  Experience in using ITSM Tools like Service Now, Remedy etc  Good Communication Skills ( Written & Spoken ) in English  Ability to physically perform general office requirements  Must be able to perform essential responsibilities with or without reasonable accommodations  Willingness to work on rotational shifts 24x7  Travel including overnight domestic may be required