Field Tech Senior Associate - Voice Ops Engineer

Knowledge of CISCO and Avaya platform. Understanding of PRI and basic enterprise voice setup Telco/Vendor coordination for PRI related issues. Basic support - visual checks on the devices, basic troubleshooting like changing cables etc. CUCM, CUC Cisco Voice gateway ISDN PRI T1/E1, CAS, CSS Good knowledge on FXO, FXS, SRST Rack/stack a new/replacement device or change hot-swappable components at all service locations. OEM coordiantion for hardware spare Co-ordinate with remote location team for device installation Hardware Uptime Report Overview of hardware and tech room activity Review for Hardware Failures Trend Analysis Review complete device inventory with cost details for Insurance coverage. Power Load & Consumption Details Vendor coordination for Network and Fiber Cabling for Tech rooms Device movement, redeployment of the assets and disposal of EOL assets Inventory management. Knowledge of data center environment like power, cooling, humidity Preparation of Rack elevation for new device installation. Bachelor's degree from an authorized university. Minimum 2-3 yrs of exp. Good communication skills, both written and verbal Basic understanding of ITIL Framework is a must (SLA, CHG, Problem, and incident mgmt.) Knowledge on ticketing tool preferrable ServiceNow. Willingness to work in rotational shifts 24*7 environment Travel, including overnight domestic travel, may be required