Fin Solutions Sr. Analyst - C12 - MUMBAI

This Fin Solutions Sr. Analyst is a seasoned professional role in Controller System & Data Operations – Platform Services wherein the primary responsibility would be to support Strategic Ledger SPIRT (Significant Process Incident Response Team). S/He should ensure smooth functioning of all BAU activities while adhering to all control guidelines. S/He will interact with Tech / Accounting teams / Upstream / Downstream platform partners to discuss, resolve and escalate issues appropriately to manage expectations.

• Work on Complex data & functional queries, drive resolutions across different groups.
• Hold external teams (Technology / GFTS) accountable and ensure they deliver against deadlines.
• SME for reporting system platform and “reviewer” for critical and complex issue resolutions
• Assess impact of changes to process/platforms and communicate to Users
• Define processes for own area, standardize processes across regions/centers
• Identify redundancies/improvements in own processes and implement the same
• Identify opportunities to reduce INC volume by collaborating with different user groups
• Define/Standardize/Analyze process KPI metrics
• Manage and report control issues with transparency
• To drive SPIRT Projects/Initiatives
• Manage, assign and track team members work responsibilities.
• Manage Users and external Resolver groups
• Drive internal team trainings on ledger platforms
• Assist in the development of process efficiencies and improvement efforts as well as data quality improvement projects
• Interpret policies, guidelines, and processes and resolve complex problems and transactions
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.

Qualifications:

• Bachelor’s degree in Finance, Accounting, Business or related field
• 7+ years of relevant experience
• Proficient in Microsoft Office with an emphasis on MS Excel
• Experience delivering clear and concise communications, both written and verbal
• Ability to multi-task and coordinate multiple assignments and projects
• Project management, process reengineering, and/or technology implementation experience is a plus
• Experience of providing functional & data analytics support on FullSuite / Oracle or similar ledger platform is a plus

Competencies:

• Ability to work independently in a fast-paced environment while multitasking and meeting strict deadlines
• Very strong project management skills; able to quickly structure an approach to address new problems; proven ability to make decisions and drive execution
• Superior communication skills, both written and verbal
• Strong influencing, facilitation, and partnering skills required
• Ability to learn quickly and take initiative in self-development
• Robust problem solving and analytical skills, with diligence and superior attention to detail

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