Floor Manager

Job Description – Floor
Manager

Company: POPO Global Private Limited
Department: Restaurant Operations
Location: Bengaluru
Employment Type: Full-Time
Industry: Food & Beverage (F&B) / Restaurant

About POPO Global Private Limited

POPO
Global Private Limited is a growing food and beverage group operating multiple
restaurant brands, including The Pizza Bakery, Paris Panini, and Smash Guys. We
focus on delivering quality food, excellent customer service, and memorable
dining experiences through efficient restaurant operations.

Job Summary

We are
looking for a proactive and customer-focused Floor Manager to oversee
daily floor operations, manage service staff, ensure guest satisfaction, and
maintain service standards. The ideal candidate should have experience in
restaurant operations, team management, guest handling, and coordination with
kitchen teams to ensure smooth and efficient service.

Key Responsibilities

• Oversee daily restaurant
  floor operations and ensure smooth service during operating hours.
  
• Supervise, guide, and
  coordinate service staff to maintain service quality and operational
  efficiency.
  
• Ensure excellent guest
  experience by addressing customer queries, feedback, and complaints
  promptly.
  
• Monitor table allocation,
  reservations, guest seating, order processing, and table turnover.
  
• Coordinate with the kitchen
  team to ensure timely order delivery and effective communication between
  service and kitchen staff.
  
• Ensure adherence to company
  SOPs, service standards, hygiene, cleanliness, and food safety guidelines.
  
• Conduct staff briefings
  before shifts and communicate daily targets, promotions, and operational
  updates.
  
• Monitor staff grooming,
  attendance, discipline, and performance.
  
• Support restaurant
  management in achieving sales targets, improving average order value
  (AOV), and enhancing guest retention.
  
• Monitor service-related
  issues, order accuracy, customer waiting time, and overall guest
  satisfaction.
  
• Ensure proper handling of
  billing, payments, and cash-related procedures as per company policy.
  
• Assist in inventory
  monitoring, reducing service wastage, and controlling operational costs.
  
• Maintain daily operational
  reports and escalate issues to the Restaurant Manager as required.
  
• Train new team members on
  service procedures, customer interaction, and restaurant standards.
  

Key Skills

• Floor and Service Operations
  Management
  
• Team Leadership and Staff
  Supervision
  
• Guest Relationship
  Management
  
• Complaint Handling and
  Service Recovery
  
• Sales and Upselling
  
• Kitchen and Service
  Coordination
  
• SOP Compliance and Hygiene
  Standards
  
• Billing and Cash Handling
  
• Staff Training and
  Development
  
• Problem-Solving and
  Decision-Making
  

Key Performance Indicators (KPIs)

• Guest satisfaction and
  customer feedback scores
  
• Service speed and order
  accuracy
  
• Table turnover and waiting
  time
  
• Sales performance and
  upselling
  
• Staff productivity and
  attendance
  
• Compliance with SOPs and
  hygiene standards
  
• Reduction in customer
  complaints and service errors
  

Interested
candidates with
relevant restaurant operations experience and a passion for delivering
excellent guest service are encouraged to apply.

Requirements

Required Qualifications & Experience

• Minimum 5–6 years of
  experience in restaurant or F&B operations.
  
• Previous experience as a
  Floor Manager or Captain in a restaurant is preferred.
  
• Experience in casual dining establishments
  is an advantage.
  
• A graduate or Diploma in Hotel
  Management or a related field is preferred.
  
• Strong communication,
  leadership, and customer service skills.
  
• Ability to manage teams and
  handle high-volume restaurant operations.
  
• Good understanding of
  restaurant SOPs, hygiene standards, billing, and guest complaint
  resolution.
  
• Willingness to work in
  rotational shifts, weekends, and public holidays as per business
  requirements.