Floor Manager Jewelry

This role is for one of the Weekday's clients

Salary range: Rs 1000000 - Rs 1200000 (ie INR 10-12 LPA)

Min Experience: 5 years

Location: Bengaluru

JobType: full-time

We are looking for a polished, dynamic, and results-oriented Floor Manager to lead front-end operations and deliver an elevated customer experience at a luxury jewellery boutique. The Floor Manager will oversee daily floor operations, team performance, visual merchandising, and client satisfaction—while driving category-wise sales in alignment with brand expectations.

Key Responsibilities

Sales & Floor Operations

• Supervise all floor-level sales activities with a strong focus on customer-first service.
• Foster a high-performance culture to consistently achieve daily, weekly, and monthly sales targets.
• Ensure VM (visual merchandising) standards are executed flawlessly, reflecting brand aesthetics and storytelling.
• Oversee accurate billing, delivery, and product handover procedures.
• Monitor product availability and coordinate with the back office for timely stock replenishment.

Team Management & Training

• Lead, mentor, and train Retail Sales Officers (RSOs), Greeters, and Support Staff in customer service, selling techniques, and product expertise.
• Conduct daily briefings to align the team on targets, updates, and sales strategies.
• Manage staff rosters, shift planning, and manpower allocation across peak and non-peak hours.
• Support the Store Manager in performance reviews and employee development initiatives.

Customer Experience & Escalation Handling

• Ensure every customer interaction reflects luxury service standards.
• Act as the escalation point for complex requests, exchanges, or service issues.
• Address client feedback and coordinate with the Store Manager for effective resolution.

Inventory & Loss Prevention

• Oversee and verify daily stock movement, including opening, closing, transfers, and discrepancy checks.
• Ensure stock is tagged, secured, and stored as per protocols.
• Maintain locker procedures at day-end and escalate variances to the Store Manager.

Qualifications & Requirements

• Bachelor’s degree in Business, Retail, or a related field preferred.
• 3–5 years of experience in luxury retail, preferably jewellery or premium fashion.
• Proven leadership and team management skills.
• Excellent communication skills—fluency in English and local languages (Kannada, Telugu, and Tamil for Bengaluru / Hindi and Punjabi for Delhi).
• Proficiency in POS systems and inventory software.
• Flexibility to work shifts, weekends, and public holidays.

Personal Attributes

• Well-groomed, confident, and articulate.
• High integrity and accountability.
• Strong business acumen with client-centric thinking.
• Composed, solution-oriented, and resilient under pressure.
• Passionate about luxury, design, and exceptional customer service.