Founders Office - Associate Manager/Manager

About the Role

What You'll Do

• Own the CS metrics view - Track retention, renewals, adoption, NPS and escalations, and give the CBO a clear picture.

• Turn data into decisions - Analyse trends, find root causes and bring recommendations, not just reports.

• Execute the CBO's priorities - Turn priorities into plans with owners and timelines, and drive them to closure.

• Drive strategic projects - Own special projects with the CBO end to end, from scoping to impact.

• Work across teams - Align Ops, Sales, Product, Engineering and HR around the CBO's agenda.

• Run the operating rhythm - Reviews, MIS, leadership meetings, action trackers and follow-ups that don't slip.

• Support CS leadership - Help the CS management team with account health, reviews and escalations.

• Build leadership material - Write crisp decks, updates and notes for leadership and client reviews. 

• Fix problems early - Spot gaps in processes before they become issues, and close them.

What We're Looking For

• 2–4 years in consulting, business analysis, founder's office, strategy or business ops, ideally in a high-growth startup.

• Strong data analysis: Excel / Sheets and dashboards; SQL is a plus.

• Structured problem solving: you break messy problems down and find what matters

• Good to have: exposure to B2B SaaS, health-tech or customer success.

• A go-getter. You chase things to closure without being asked twice.

• Stakeholder management: you can align senior leaders and teams without formal authority.

• Clear, crisp communication, written and spoken, with sound judgment and discretion.

• Hands-on with AI tools to analyse, build and move faster.