Founder's Office - Customer Success

This role is for one of the Weekday's clients

Min Experience: 0 years

Location: Chennai, India

JobType: full-time

We are looking for a high-potential, hands-on professional to join the Founder’s Office – Customer Success team. This role sits at the intersection of product, customer success, and pre-sales, offering unmatched exposure to how a fast-growing company works closely with customers, partners, and leadership.

You will work directly with the Founder to support product demos, testing, pre-sales preparation, and customer engagement, while acting as a bridge between technical product understanding and customer needs. This is an ideal role for candidates with an electrical engineering background who want to move beyond traditional engineering roles into customer-facing, product-driven responsibilities.

Key Responsibilities

Product Testing & Support

• Support product testing activities to ensure reliability, accuracy, and real-world readiness.
• Validate product features and workflows from a customer and utility-use-case perspective.
• Assist in documenting test cases, observations, and improvement suggestions.

Demo & Pre-Sales Enablement

• Shadow the Founder during product demos, pilot discussions, and pre-sales meetings.
• Prepare demo environments, test accounts, and relevant datasets ahead of customer interactions.
• Assist in tailoring demos based on customer requirements, especially in energy and utility use cases.

Demo & Test Data Management

• Act as the custodian of demo and test data, ensuring data accuracy, version control, and availability.
• Maintain structured demo setups for different customer personas and industries.
• Support internal teams with demo access, configurations, and product walkthroughs.

Customer Success Support

• Assist in onboarding early customers and pilots by explaining product functionality and workflows.
• Support customer queries related to product usage, data interpretation, and basic troubleshooting.
• Gather customer feedback and relay insights to the product and leadership teams.

Founder's Office Exposure

• Gain first-hand exposure to strategic decision-making, customer conversations, and go-to-market planning.
• Support ad-hoc initiatives related to partnerships, pilots, and market expansion.

Required Skills & Qualifications

• Electrical Engineering background is mandatory (B.E/B.Tech/Diploma or final-year students).
• 0–3 years of experience; fresh graduates and final-year college students are encouraged to apply.
• Basic understanding of electrical systems, power, energy, or instrumentation concepts.
• Strong analytical and problem-solving skills.
• Good communication skills with the ability to explain technical concepts clearly.

Preferred Qualifications

• Prior exposure to energy utilities, power systems, EV infrastructure, or smart energy solutions.
• Internship or project experience involving testing, field deployment, or customer interaction.
• Comfort working in a fast-paced startup environment.