Fraud Control Analyst- Sr. Executive-Ahmedabad

## Who we are\n\nVOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology \u0026 Transformation. \nAs the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. \nWe work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. \n#VOIS #BeUnrivalled #CreateTheFuture\n\n## About this Role\n\nWe are seeking an individual to support fraud prevention and risk mitigation activities by identifying, analysing, and controlling behaviours that may result in financial loss or negative customer experience. This role plays a key part in protecting customers, safeguarding revenue, and upholding Vodafone\u2019s reputation by applying preventative controls, analytical judgement, and timely interventions across telecom fraud scenarios.\n\n## What you will do\n\n * Monitor customer accounts and service usage to identify potentially fraudulent activity, including roaming, domestic, AIT, and first\u2011party fraud.\n * Analyse fraud risk cases in detail to confirm or dismiss suspicious behaviour.\n * Review and act on transactions flagged as high\u2011risk in line with defined procedures.\n * Manage customers with high service usage across messaging, voice, or data services at local and international levelsApply departmental procedures to take timely decisions to prevent or stop fraudulent activity.\n * Identify emerging fraud patterns and contribute to the development of improved fraud prevention methods.\n * Manage internal requests and complaints via phone and email with professionalism and clarity.\n * Maintain high standards of customer interaction while resolving complex cases with minimal supervision.\n * Contribute to performance reporting through KPIs and service delivery standards.\n * Collaborate with colleagues and stakeholders to improve processes and strengthen fraud controls\n\n\n\n## Who you are\n\n * Experienced in analytics, telecom, banking, fraud control, revenue assurance, or customer operations, with a strong analytical background.\n * Confident using multiple systems and applications, with strong MS Office capability.\n * Skilled in analysing data, assessing risk, and making sound, timely decisions.\n * Comfortable working in a 24/7 operational environment.\n * Clear and confident communicator with strong written and spoken English proficiency.\n * Customer\u2011focused, with the ability to balance fraud prevention with positive customer experience.\n * Organised, detail\u2011oriented, and able to prioritise effectively in a high\u2011volume environment.\n * Proactive in managing personal performance and continuous improvement.\n * Holds a graduate degree from a recognised university\n\n\n\n## Not a perfect fit?\n\nConcerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.\n\n## What\u0027s in it for you\n\n * Exposure to real\u2011world fraud scenarios within a global telecom environment.\n * Opportunities to contribute directly to customer trust and financial protection.\n * Experience working with international stakeholders and complex service landscapes.\n * A role where analytical thinking directly influences business outcomes\n\n\n\n## What skills you will learn\n\n * Advanced fraud detection and prevention techniques across telecom services.\n * Risk assessment and decision\u2011making in high\u2011impact operational scenarios.\n * Stakeholder communication and case management skills.\n * Performance management through KPIs and service quality metrics\n\n\n\n## VOIS Equal Opportunity Employer Commitment\n\nVodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.\n\n## Join Us\n\nAt Vodafone, we\u2019re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it\u0027s our human spirit, together with technology, that empowers us to achieve this. \nWe challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. \nWith us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.\n\n## Alert\n\nApply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.\u201d #JDEnhancedByTARA\n\n## Follow us on social media and #StayConnected\n\nLinkedIn: https://www.linkedin.com/company/vois/\n\nFacebook: https://www.facebook.com/voisglobal\n\nInstagram: https://www.instagram.com/voisglobal/\n\nChat with our employees: https://lnkd.in/dpkrcvR2\n