Fraud Specialist I

Company : JPMorgan Chase

Job Type : Full Time

Mumbai, India

Job Description - Fraud Specialist I

Description

At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success.

As a Specialist I in Fraud at JPMorganChase, you will be the first point of contact for our clients, providing exceptional customer service for various financial products. Your role involves handling calls, building strong customer relationships, and offering innovative solutions to meet client needs. You'll thrive in a fast-paced call center environment, leveraging your communication, multitasking, and results-oriented skills. You will be working within a well-defined framework, performing routine tasks and following established procedures, with any non-standard issues referred to your supervisor.

Job responsibilities:

May manage upwards of 100 calls daily, delivering comprehensive support for financial products

Utilizes customer service expertise to interpret needs and deliver continuous insights

Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience

Excels both independently and collaboratively, driving team success and achieving goals

Follows all regulatory and departmental practices and procedures diligently

Takes ownership of each customer interaction while treating them with respect and responding with empathy

Required qualifications, capabilities, and skills:

Communication, information gathering, and decision-making skills

Customer interaction and support skills with at least 1 year of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately

Ability to manage complex customer interactions using empathy, composure, and sound judgment

Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments

Adaptability and efficiency in fast-paced, dynamic, and results-driven environments

Ability to solve problems and effectively present and explain solutions

Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals

Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting

High school diploma or GED required

Preferred qualifications, capabilities, and skills:

Developing ability to use data to understand issues and opportunities

Developing skills in using AI technology for automation and prompt writing

Work Schedule:

Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends or night shifts/US-friendly shifts. This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.

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Fraud Specialist I

Job Description - Fraud Specialist I

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