FreeSWITCH Developer (IVR Systems)

Infoya is a global IT consulting and services organization. We collaborate with visionary leaders to achieve outsized business impact by providing innovative solutions and exploring cutting-edge technologies. We work hand-in-hand with our clients to facilitate transformative change, guiding them through strategic shifts in technology, processes, and culture. Our goal is to solve the problems that our clients face, leveraging our expertise and experience to deliver practical, effective solutions that drive tangible results.

We are seeking a highly skilled FreeSWITCH Expert with experience in Interactive Voice Response (IVR) systems and integration with Webhooks, and  Google Dialogflow.---

The ideal candidate will have a deep understanding of telephony systems and interwork (PSTN to enterprise), SIP, and a proven track record of implementing and managing complex IVR solutions.

You will play a critical role in designing, developing, and maintaining our telecommunication infrastructure, ensuring seamless integration.

Key Responsibilities:

• Conceptualize and implement FreeSwitch based feature content for an existing IVR and Contact Centre solution, including the standing-up of the required cloud-based infrastructure.
• Work with an extended team of stakeholders to define/refine requirements, assess operational feasibility, and drive the idea-to-in-service cycle.
• Assume primeship of the existing Freeswitch based IVR services for stores and upcoming contact centre deployment.
• Debug end-to-end voice/IVR issues in the PSTN and cloud environments.

About you:

• We are seeking the right individual who has a proven track record of Freeswitch based development coupled with a deep understanding of SIP call flows and a familiarity with contact centers.
• You should be comfortable with the different segments of customer to agent dialogue, over multiple modalities such as web chat, SMS, and voice.
• Communicating concepts, designs, and proposals in writing, with diagrams, and verbally should be second nature to you work practice.
• Creativity and inventiveness should be evident in your approach to problem solving.
• You work well within a team and freely share your expertise and insight with your extended team members.
• Previous experience with Avaya Contact Centers, Salesforce, Google DialogFlow, and Webhooks are considered an asset.
• You have a natural sense of critical thinking when it comes to problem debugging.

• Education and Experience: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 5+ years of experience working with FreeSWITCH and IVR systems.
• Proven experience in integrating telephony and CRM solutions, preferably Avaya and salesforce.

Technical Skills:

• Deep understanding of VoIP protocols (SIP, RTP) and telephony systems. Proficiency in FreeSWITCH, including module development and configuration.
• Experience with IVR design and development, including voice scripting and call flow design. Familiarity with salesforce CRM solutions and integration best practices.
• Strong programming skills in languages such as C, C+ +, Python (must have).
• Other Skills: Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Detail-oriented with a commitment to delivering high-quality solutions.

Preferred Qualifications:

• Certifications in FreeSWITCH , Avaya, or other voice-centric technologies.
• Experience with cloud-based telephony solutions especially (GCP) and SIP trunking providers.
• Knowledge of additional telephony platforms

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work with a diverse and talented team.
• Professional development and growth opportunities.
• A dynamic and collaborative work environment.
• Hybrid work option