Freight Forwarder - Customer Service & Coordination

We are seeking a Freight Forwarder who will focus on customer service, shipment coordination, and maintaining strong client relationships while ensuring smooth logistics operations.

Key Responsibilities:

• Act as the main point of contact for clients regarding shipment updates.
  
• Coordinate with operations teams for booking, scheduling, and delivery.
  
• Provide quotations and shipping solutions based on client requirements.
  
• Follow up on shipments and ensure timely delivery.
  
• Handle customer complaints and provide quick resolutions.
  
• Maintain accurate documentation and shipment records.
• Work closely with internal teams to improve service quality.
  

Requirements

• 2–4 years of experience in freight forwarding/customer service.
  
• Strong communication and problem -solving skills.
  
• Basic understanding of logistics operations and documentation.
• Ability to manage multiple clients and shipments simultaneously.
  

Benefits

• Competitive salary package
  
• Performance -based incentives
  
• Professional growth opportunities
  
• Stable and long -term career path