Front Desk & Information Executive Airport

Position: Front Desk & Information Executive Company Overview: Bluespirit is a leading airport company based in Kolkata, West Bengal, India. We provide a range of services to travelers, including airport operations, ground handling, and customer service. Our goal is to ensure a smooth and enjoyable experience for all passengers passing through our airport. Job Overview: We are seeking a highly organized and customer-focused Front Desk & Information Executive to join our team. In this role, you will be responsible for providing excellent customer service to all airport visitors, managing the front desk, and providing accurate and timely information to passengers. Key Responsibilities: - Greet and welcome all airport visitors in a friendly and professional manner - Answer incoming calls and direct them to the appropriate department or individual - Provide accurate and up-to-date information to passengers regarding flight schedules, gate changes, and other airport-related information - Assist with check-in procedures and issue boarding passes to passengers - Manage the front desk, including maintaining a clean and organized workspace - Handle and resolve customer complaints and issues in a timely and efficient manner - Collaborate with other departments to ensure a seamless airport experience for all passengers - Keep track of lost and found items and assist passengers in retrieving their lost belongings - Maintain a thorough knowledge of airport policies, procedures, and services - Handle cash transactions and maintain accurate records of all transactions - Assist with any other duties as assigned by the Airport Manager Qualifications: - High school diploma or equivalent - Previous experience in a customer service role, preferably in a fast-paced environment - Excellent communication and interpersonal skills - Strong organizational and time-management skills - Ability to remain calm and professional in stressful situations - Knowledge of airport operations and procedures is a plus - Proficient in Microsoft Office and other computer applications - Willingness to work flexible hours, including evenings, weekends, and holidays We offer a competitive salary and benefits package, as well as opportunities for career growth and development within our company. If you are a motivated and customer-focused individual with a passion for the aviation industry, we encourage you to apply for this exciting opportunity. Bluespirit is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. To apply, please submit your resume and a cover letter outlining your qualifications and why you are interested in joining our team. We look forward to hearing from you!