Front Desk Executive

Greet and welcome walk-ins, students, parents, and visitors in a professional and friendly manner.

Handle incoming calls, emails, and WhatsApp queries, ensuring accurate information is provided and calls are directed to the appropriate department.

Manage student/visitor registrations, enquiry forms, and maintain accurate front desk records.

Ensure proper briefing of walk-in students to counsellors and allocate leads as per SOP.

Maintain daily attendance log, visitor logbook, and appointment schedules.

Coordinate with counsellors, trainers, and other departments for smooth functioning of walk-ins and scheduled demos.

Assist in handling student queries regarding classes, exams, or accommodation services.

Ensure reception area is clean, presentable, and stocked with necessary brochures, flyers, and promotional material.

Handle courier, inward/outward documents, and communication with vendors.

Support HR/Operations with basic administrative tasks like ID issuance, access logs, and facility management coordination.

Uphold company branding and professionalism in all client interactions.

Excellent communication and interpersonal skills (English & Hindi mandatory).

Presentable personality with strong customer service orientation.

Ability to multitask and handle pressure in a fast-paced environment.

Proficiency in MS Office (Word, Excel, Outlook) and WhatsApp/CRM tools.

Positive attitude, problem-solving skills, and team coordination.