The person would be single point of contact for all the clients and their relative problems and queries, Therefore he/she will be:
Defining and implementing front desk objectives and procedures.
Tending to guests' complaints and questions and providing exceptional customer service.
Ensuring that the front desk and reception area is kept clean and organised.
Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
Performing administrative duties such as filing and updating records, among others, as needed.
Handle the walk-in as well as telephonic enquiries and queries, and maintain a record of the visitors.
Supervise and administer the Supervisor, and keep a check on the housekeeping staff and office boys.
Handling the clients visiting the space and maintaining the visitor’s list.
Prerequisites for a Front Desk Manager :
Bachelor's degree in hospitality or similar.
Excellent written and verbal communication skills in english.
A minimum of 2 years of experience as a front desk manager or similar.
Good understanding of procedures and practices in the hospitality industry.
Strong organisational and time management skills
The ability to provide exceptional customer service.
Administer smooth office operations and administration.
Shall be able to understand and resolve client queries within TAT.
Basic excel knowledge and an aptitude to be trained and be able to use any other software.
Shall have strong interpersonal skills.
The Incumbent must be organised and detail oriented as a person.
One shall have an outstanding ability to stay calm under pressure.
Person should be highly presentable with good grooming and clothing standards.
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