GCP Service Enablement Specialist

Service Readiness & Launch Support: Coordinate enablement activities, develop runbooks and SOPs, and align service capabilities with delivery teams. Documentation & Process Management: Maintain service documentation, identify process gaps, and ensure compliance with governance standards. Stakeholder Coordination: Facilitate workshops and syncs across service delivery, operations, and support teams; track KPIs and service health. Tooling & Automation: Collaborate with IT teams to optimise service platforms and automate repetitive tasks. Training & Communication: Conduct onboarding and refresher sessions; distribute service updates and change communications. Incident Management: Lead major incident resolution, ensure policy compliance, and report incident metrics. Change Management: Plan and implement changes with minimal disruption, manage conflicts, and ensure procedural adherence. Process improvement and automation strategies. Proven experience in Service Transition, Incident and Change Management. Strong knowledge of GCP resources and ITIL frameworks. Graduate/Postgraduate in Engineering or related technical field. Excellent communication and stakeholder management skills. Analytical mindset with a problem-solving orientation. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.