General Manager - Engineering & Delivery

Key Responsibilities

Engineering Leadership & Strategy

• Lead
  NSDC's Engineering & Delivery function, providing strategic direction
  for software engineering, platform engineering, site reliability
  engineering (SRE), DevSecOps, quality engineering, and enterprise
  application delivery.
  
• Establish
  engineering strategies, standards, and governance frameworks that deliver
  secure, scalable, resilient, and high -performing digital platforms aligned
  with organizational objectives.
  

Engineering Governance

• Define
  and enforce engineering standards, software development lifecycle (SDLC),
  architecture compliance, coding practices, quality gates, and technology
  governance across all engineering teams and delivery partners.
  
• Drive
  engineering excellence through metrics, continuous improvement, technical
  debt management, and adoption of industry best practices.
  

Platform Delivery

• Own
  end -to -end engineering delivery for NSDC's Digital Public Infrastructure
  (DPI), Government Scheme Platform (SIDH), Digital Business applications,
  and enterprise systems.
  
• Ensure
  solutions are delivered on time, meet business requirements, and comply
  with security, performance, accessibility, and regulatory standards.
  

DevSecOps, Reliability & Operations

• Lead
  DevSecOps, CI/CD, Site Reliability Engineering (SRE), production
  operations, incident management, disaster recovery, and observability
  practices to ensure high platform availability and operational resilience.
  
• Establish
  engineering practices that embed security, automation, reliability, and
  operational excellence throughout the software development lifecycle.
  

Quality & Compliance

• Govern
  quality assurance, testing, performance engineering, accessibility, and
  application security to ensure all technology solutions meet
  organisational and regulatory requirements.
  
• Ensure
  compliance with applicable Government standards, cybersecurity policies,
  and data protection regulations through secure engineering practices.
  

Architecture & Technology

• Partner
  with Architecture teams to ensure engineering implementation aligns with
  approved enterprise architecture, technology standards, and
  interoperability requirements.
  
• Drive
  adoption of modern engineering practices, cloud technologies, automation,
  API governance, and reusable platform capabilities.
  

Vendor & Delivery Management

• Govern
  engineering delivery by internal teams and external technology partners,
  ensuring adherence to engineering standards, contractual commitments,
  quality expectations, and knowledge transfer requirements.
  
• Monitor
  engineering performance, delivery risks, and vendor effectiveness through
  defined governance and performance metrics.
  

Engineering Capability

• Build
  a high -performing engineering organisation by attracting, developing,
  mentoring, and retaining technical talent while fostering collaboration,
  innovation, continuous learning, and engineering excellence.
  
• Develop
  internal engineering capabilities and reduce dependency on external
  vendors in strategic technology domains.
  

Stakeholder Management

• Collaborate
  with Product, Architecture, Cyber Security, Infrastructure, Data,
  Programme Management, and business stakeholders to ensure seamless
  delivery of strategic technology initiatives.
  
• Provide
  regular updates to the CTO and executive leadership on engineering
  performance, risks, delivery progress, and continuous improvement
  initiatives.
  

Continuous Improvement

• Drive
  continuous improvement across engineering processes, delivery practices,
  platform reliability, automation, and operational efficiency to support
  NSDC's long -term digital transformation goals.
  

Requirements

• Bachelor’s degree in engineering, Computer Science or
  a related technical discipline from a recognised institution. Advanced degree
  desirable but not required if compensated by exceptional practical experience.
  
• 15–18 years of progressive software engineering experience including at
  least 5 years in an engineering leadership role — Head of Engineering, VP
  Engineering, Principal Engineer, or equivalent — with accountability for
  production systems at significant user scale. The word "significant"
  here means platforms with real users, real incidents and real consequences for
  failures.